Privacy Policy

1. Who we are

Horizon Logistics Pty Ltd operates freight transport and logistics services across Australia. Our registered office is at Suite 6 Level 5, 25-33 Old Northern Road, Baulkham Hills NSW 2153.

You can contact us at admin@horizonlogisticsaus.com.au or 02 7264 1000.

2. Information we collect

We may collect personal information that you provide directly, and information collected automatically when you use our website or services.

• Identity and contact details such as name, company name, email address, phone number, and business address
• Freight enquiry details including pickup and delivery locations, freight type, and scheduling preferences
• Communication records from emails, phone calls, quote requests, and contact forms
• Technical information such as IP address, browser type, device information, and pages visited
• Billing and account information required to provide and invoice our services

3. How we use your information

We use personal information only for legitimate business purposes related to our services, including:

• Responding to enquiries and providing freight quotes
• Managing bookings, deliveries, and customer accounts
• Improving our website, operations, and customer experience
• Complying with legal, regulatory, and safety obligations
• Sending service-related updates where you have requested them or where permitted by law

4. Disclosure of information

We do not sell your personal information. We may share information with trusted third parties only where necessary to operate our business or meet legal obligations, such as:

• Subcontractors, carriers, and logistics partners involved in fulfilling a shipment
• IT, hosting, and communication service providers who support our systems
• Professional advisers, insurers, and regulators where required
• Law enforcement or government authorities when legally obliged to do so

5. Data security and retention

We take reasonable technical and organisational steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

We retain personal information only for as long as needed to provide our services, meet legal and accounting requirements, and resolve disputes. When information is no longer required, we securely destroy or de-identify it where practicable.

6. Cookies and website analytics

Our website may use cookies and similar technologies to support basic functionality, understand how visitors use the site, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect some site features.

7. Your rights

Under the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth), you may request access to the personal information we hold about you, and ask us to correct information that is inaccurate, out of date, or incomplete.

To make an access or correction request, contact us using the details on our Contact page. We will respond within a reasonable timeframe.

8. Overseas disclosure

Where practicable, we store and process personal information in Australia. If any service provider stores data outside Australia, we take reasonable steps to ensure that information is handled in a manner consistent with this policy and applicable Australian privacy law.

9. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the latest revision. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.